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Visitor Engagement Associate

Date Posted: 12/27/2016

Type of Position: Permanent

View Job Description (link): Click here to view job description

Submission Instructions: Email cover letter, résumé, and contact information for 3 professional references to Christina Eagleeye-Wilson at cwilson@mocacleveland.org.

Please use the subject line VISITOR ENGAGEMENT ASSOCIATE POSITION.

Incomplete submissions will not be considered.

No phone calls please.

Organization: MOCA Cleveland

The first face of MOCA Cleveland, the Visitor Engagement Associate enthusiastically welcomes and guides visitors on their experience of the Museum. The Visitor Engagement Associate ensures a consistent, intentional, and memorable experience for all museum visitors, modeling superior customer service that goes beyond transaction, integrating inquiry-based engagement into their interactions, and providing guidance and concierge services as necessary. Led by the Visitor Engagement Manager, this role/person maintains the appearance of the Mandel Welcome Center, Kohl Atrium, and Cleveland Foundation Lobby as directed. This position also provides support for the Museum’s tour program, helping schedule and coordinate confirmed tours.