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Director of Patron Services

Date Posted: 03/05/2020

Type of Position: full time

View Job Description (link): Click here to view job description

Job Description: Dir. Patron Services Job Description 2020.pdf 38.80 kB

Submission Instructions: CPT is looking for an upbeat, warm, helpful person to elevate the patron experience at the theatre. This role is responsible for managing the Front of House team including one full-time staff member (the Patron Services Associate), and 5-10 part-time house managers, bartenders, and a parking attendant. This includes hiring, training, and scheduling, while managing day-to-day Front of House operations, with significant support from the Patron Services Associate.

The Director of Patron Services must frequently exercise independent judgment, initiative, and the ability to prioritize competing responsibilities. Skillsets needed for this job include exceptional customer service, cash handling, knowledge of QuickBooks and financial reconciliations, technical savvy (including Microsoft Office products, Adobe, and customer relation management databases), inventory management, forward-thinking and planning, problem-solving in the moment, and event planning. Previous box office experience is required and previous management experience is highly encouraged.

Candidates fluent in Spanish and/or Arabic are especially desirable.

Like all staff members, the role will actively contribute to the working environment and culture at CPT and the success of the organization. The successful candidate will be collaborative, eager to learn, and dedicated to working in theatre. CPT has a demanding working environment with long, intense hours, but we have fun and love what we do. We value hard work, kindness, generosity, passion, and grace-under-pressure. CPT serves a diverse audience and works to make its staff diverse as well. Work week is 50+ hours, with regular evenings and weekends required October through June. Pay is competitive with other theatres of CPT’s size and includes health benefits.

Desired start date is June 15, 2020.

Interested candidates should send a two-page cover letter, resume, and references to the attention of Caitie H. Milcinovic, Director of Organizational Advancement, at caitiehm@cptonline.org. Submissions will be reviewed on an ongoing basis until the position is filled. No phone calls, please.

CPT is looking for an upbeat, warm, helpful person to elevate the patron experience at the theatre. This role is responsible for managing the Front of House team including one full-time staff member (the Patron Services Associate), and 5-10 part-time house managers, bartenders, and a parking attendant. This includes hiring, training, and scheduling, while managing day-to-day Front of House operations, with significant support from the Patron Services Associate. 

The Director of Patron Services must frequently exercise independent judgment, initiative, and the ability to prioritize competing responsibilities. Skillsets needed for this job include exceptional customer service, cash handling, knowledge of QuickBooks and financial reconciliations, technical savvy (including Microsoft Office products, Adobe, and customer relation management databases), inventory management, forward-thinking and planning, problem-solving in the moment, and event planning. Previous box office experience is required and previous management experience is highly encouraged.